Refund and Returns Policy

Return and Refund Policy

Thank you for shopping at Zmartshop. We value your satisfaction and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

The following terms apply to all purchases made from Zmartshop.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings outlined in this policy. These definitions apply equally whether they appear in singular or plural forms.

Definitions

• Company (referred to as "the Company", "We", "Us", or "Our" in this policy) refers to Zmartshop.
• Goods refer to the items available for purchase on our website.
• Orders mean a request made by you to purchase Goods from Us.
• Service refers to our website, Zmartshop, accessible at https://zmartshop.shop/.
• You refers to the individual or entity accessing or using the Service.

Order Cancellation Rights

You have the right to cancel your order within 14 days without providing any reason.

The cancellation period will expire 14 days after you receive the Goods or when a third party (not the carrier) that you have appointed takes possession of the delivered Goods.

To exercise your cancellation rights, please notify us through a clear statement using one of the following methods:

Managed By: Zmartshop
Email: [email protected]
Phone Number: +1 919-669-6615
Physical Address: 4667 Johnson Street, Raleigh, NC 27604, United States

We will process your refund within 14 days after receiving the returned Goods. We will issue the refund using the same payment method as your original purchase, without any additional fees.

Conditions for Returns

To be eligible for a return, please ensure the following conditions are met:

• The Goods were purchased within the last 14 days.
• The Goods are in their original packaging.

Non-returnable Goods:

• Custom-made or personalized Goods.
• Goods that deteriorate rapidly or have expired.
• Goods unsealed after delivery that cannot be returned due to hygiene or health protection reasons.
• Goods that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet the above conditions at our sole discretion.

Note: Only regular-priced Goods can be refunded. Sale items are non-refundable unless prohibited by law.

Returning Goods

You are responsible for the cost and risk of returning Goods to the following address:

4667 Johnson Street, Raleigh, NC 27604, United States

We are not liable for Goods damaged or lost in return shipping. We strongly recommend using an insured and trackable mail service. Refunds will not be processed without receiving the returned Goods or proof of their receipt.

Gifts

If the Goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the return value. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods were not marked as a gift or were shipped to the gift giver, the refund will be sent to the original purchaser.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Managed By: Zmartshop
Email: [email protected]
Phone Number: +1 919-669-6615
Physical Address: 4667 Johnson Street, Raleigh, NC 27604, United States